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Forums / Technical Support

"unable to establish connection to a video feed in this room" for any model
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Technical Support: "unable to establish connection to a video feed in this room" for any model
jimbo051
Created by: jimbo051

11/24/21 @ 12:36am (EDT) | UTC - 4:00
Posts: 1

using any browser i can no longer see a model's live video. it tries to connect and then gives the message "unable to establish connection to a video feed in this room" This used to work before.
Quote
Created by: vscustomerservice

11/24/21 @ 12:42am (EDT) | UTC - 4:00
Posts: 836

Thank you for taking the time to contact us via the forums.

Can you please logout, clear the cache and cookies in your web browser and then log back in and try once more. If you continue to receive the same error please try a different web browser and/or device. If after trying these first line of troubleshooting steps you are still receiving the same error, please take a full screenshot of the error and send it to us via email at customersupport@vsmedia.com. Please also include in these email which web browsers, devices and names of models you have tried with. Thank you - CC
Quote

ALERT: Upgrade your browser

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You are currently using Internet Explorer 11 (2013) or earlier, which will have problems with our players. We will no longer be supporting Explorer 11, please upgrade to Chrome, Edge or FireFox If you have further questions please see Customer Support

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